Link Drop-in & Outreach Worker
Job Summary: Works to provide post majority services for Youth and families from becoming homeless by acting as an Outreach and Drop-in Support Worker for participants of the Link Program.
Reports To: Link Program Coordinator
- Post-secondary Child and Youth Care Diploma or equivalent with a minimum of one year of experience in providing support to youth or;
- A relevant combination of education and experience combined with general suitability
Skills and Knowledge:
- Communication (Verbal & Written)
- Ability to follow and implement program policies and procedures
- Flexibility/Adaptability in managing multiple priorities
- Interpersonal Abilities & Team Work Skills
- Computer/Technical Literacy
- Planning/Organizing & Budgeting Skills
- Report Writing & Documentation
- Crisis Management/Conflict resolution skills
- Ability to teach and mentor life skills
- Ability to work independently
- Undergo & maintain a Criminal Record Check
- A valid driver’s license and access to a vehicle
- Produce a clear Driver’s Abstract
- Non-Violent Crisis Intervention
- Proof of vehicle business insurance and $5 million liability
- Agrees to the Society’s Code of Ethics
- Other certifications as required by individual programs
- Follows Aunt Leah’s Practice Guidelines
Key Duties and Responsibilities:
1. Direct Care (Outreach & Drop in):
- Supports, encourages, and challenges youth, through developing a trusting relationship with the youth during outreach or drop-in visits. Activities include:
Job finding/keeping skills (job search, resume preparation, job interview preparation, and presentation, completing the application form, and job maintenance)
Household maintenance skills (housing search, basic cooking skills, menu planning, house cleaning, laundry, personal hygiene, shopping, keeping their suite secure, etc.);
Financial management (opening bank accounts, writing cheques, paying bills, budgeting, saving, obtaining social insurance numbers, paying rent, providing access to food cupboards and bus tickets, etc.)
Interpersonal skills (developing and maintaining healthy relationships, conflict resolution, seeking assistance and support from friends and professionals as necessary, etc.)
Health and personal habits (training and education in basic health care, development of responsible sexual practices)
Leisure activities (learning in locating, using, developing and maintaining healthy ways to use recreational time)
Education/vocational upgrading (assistance and support in obtaining appropriate training, participating with the youth in making contact with appropriate community resources)
Cultural Connectivity (assistance and support around connecting with their Indigenous heritage and participating in the cultural practices of their home (or identified home) communities.
2. Direct Care (Housing First):
- Supports, encourages, and challenges youth, through developing a trusting relationship with the youth during visits.
- Embrace the five principles of Housing First
- Immediate Access to Housing with No Housing Readiness Conditions
- Develop relationships with potential landlords to provide market housing for chronic or episodically homeless youth
- Flexible hours in order to work collaboratively with youth on accessing housing
- Key Worker for youth residing in three-month Transitional Housing
- Consumer Choice and Self-Determination
- Use of Motivational Interviewing- (collaboration, Evocation and Autonomy)
- Develop a collaborative relationship that encourages the youth to state their preferences
- Recovery Orientation
- Assertive Engagement- Supporting the individual to self-manage
- Reflective Practice
- Individualized and Person-Driven Support
- Engage youth where they are at
- Strength’s based approach
- Set regularly scheduled meetings with individuals in Aunt Leah’s Housing First programs
- Ensure Participant’s goals and preferences are in the service agreement
- Social and Community Integration
- Connect with Aunt Leah’s Youth Advisory Committee
- Understand the role of peers and allies
- Complete an Eligibility Assessment upon intake to determine the level of homelessness as well as priority level to determine the focus of work
- Collaborate with participants in the formulation of service agreements that are reviewed and modified with participants on a regular basis.
- Provide outreach, case management, advocacy, and other needed services to participants in any environment including: the streets, shelters, prisons, hospitals, apartments, offices, etc.
- Provide individually tailored services to each participant, e.g., housing placement, independent living skills, vocational guidance, appointment escorts, integrated substance use treatment, and family counseling.
- Maintain written and computerized records, compile reports, and complete other program documentation (including case notes, statistics, letters, etc.).
- Coordinate / monitor referrals to community services and advocate participants’ participation in them.
- Assist participants to manage their money; prepare budgets with participants and compute expenses.
- Educate, inform and advocate for participants regarding benefits and entitlements (Social Security, Public Assistance, food stamps, etc.).
- Perform other related duties as directed
3. Direct Care (other duties):
- Participates in ongoing professional development
- Informs past youth and mothers of events and activities taking place on a regular basis through email and social media, participates in planning these events and activities
- Participates in weekly drop-in sessions for past youth and mothers requiring assistance
- Completes follow-ups with youth and mothers three months and six months after leaving the program and provides a report to the Link Program Coordinator
- Participates in the Essential Skills Workshop staff rotation
- Liaises with the Training Programs to provide employment and training opportunities for Link participants
- Follows up on internal referral form from Aunt Leah’s residential programs.
- Meets with Supervisor regularly to prioritize workload between drop-in and outreach as well as geographical area
4. Financial Responsibilities:
- Responsible for providing receipts for petty cash used for Link participants
- Ensures that expenses follow budget guidelines
3. Health and Safety:
- Ensures that drop-in/resource area is clean and tidy and maintained to Health and Safety Standards
- Participates in the annual review of Aunt Leah’s Health and Safety Policies and Procedures
- Completes daily log, monthly outcomes tracking, and critical incident reports
- Attends meetings, including team meetings and monthly Staff Development
- Liaises and seeks direction from the Link Program Coordinator in crisis situations
- Attends Aunt Leah’s Events as directed by Supervisor; this may include but is not limited to youth camping trips, theme nights, Essential Skills Workshops, etc.
- Ensures participant numbers and activities are maintained to a certain level to ensure continued funding
- Liaises with community partners, professionals, and other stakeholders with the goal of connecting youth to relevant services and agencies
- Communication between Outreach Workers and youth is confidential
7. On Call:
- Participates in on-call as scheduled
- while on call, is able to support and attend as required
8. Physical Demands and Work Environment:
- This position requires some lifting of heavier objects
- Hours of work will be 37.5 hours a week – 7.5 hours a day generally Monday to Friday
- Work is performed mainly in an office environment with the flexibility to work remotely as needed
- Primarily based out of the New Westminster Office; may be required to work from the Seymour Office in Vancouver as needed
COVID-19 Vaccination Policy: As of January 4, 2022, Aunt Leah’s Place has implemented a COVID-19 Vaccination policy. Aunt Leah’s Place strongly encourages all employees to be fully vaccinated (2 doses) for COVID-19. Rather than a mandatory vaccine policy, we are implementing a voluntary disclosure of vaccination. Employees will fill out a “voluntary disclosure” form indicating their vaccination status. Employees that do not wish to voluntarily disclose their vaccination status will be considered unvaccinated for operational planning purposes. The voluntary disclosure form will be included in the hiring process.
We offer: A comprehensive benefits package that includes: dental, extended health care including vision care and prescription, RRSP matching, generous vacation, and personal time package, and an employee discount at our Thrift Store.
Salary: Commensurate with qualifications
To apply: Please send your resume and cover letter with salary expectations to us. Short-listed candidates will be contacted for interviews. Thank you for your interest in joining Aunt Leah’s Independent Life Skills Society!
We encourage qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities to apply if you are interested in supporting our mission and mandate and like what we have to offer.
Job Types: Full-time, Permanent
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Class 5 Driver’s License (preferred)