Job ID: 4507
Location: BURNABY, BC
To be considered for this role, applications MUST be submitted online, by clicking on ‘Apply’ below.
- Join one of BC’s Top Employers!
- Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!
BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.
BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.
Our mission is making a difference in people’s lives and communities through safe, affordable and quality housing.
BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians. And while they’re here, employees can take advantage of many opportunities:
- In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
- Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
- Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
- Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
- An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
- Participation in community and charitable events.
** Please note: Eligibility for benefits offered is based on employment status **
($45,449.88 – $51,540.17 Annually)
Reporting to the Supervisor, Business Support Services, the Corporate Receptionist is responsible for providing professional front-line reception and customer service for the Home Office. The incumbent ensures all callers and visitors receive a positive first impression of BC Housing and are treated with respect and discretion. He/She/They receives calls for the Executive Team including Chief Executive Officer, Board members, the Minister, Deputy Minister and Members of the Legislative Assembly (MLA), taking confidential messages and ensuring a seamless transition when Executive Assistants are unavailable. The position performs a variety of administrative duties, maintains databases and records, and ensures positive relationships with the Executive and staff, members of the Board, senior government officials, and clients, vendors and suppliers. The role trains relief Receptionists and monitors their work while on reception.
The successful candidate will have the following:
EDUCATION & EXPERIENCE:
- High school diploma plus completion of a number of post-secondary courses in office administration or other relevant discipline.
- Considerable experience providing professional corporate reception services, including operating switchboard equipment, in a high-volume reception environment.
- Or an equivalent combination of education, training, and experience acceptable to the employer.
KNOWLEDGE, SKILLS AND ABILITIES:
- Sound working knowledge of the policies, practices and processes associated with the provision of reception services
- Strong knowledge of the English language, including grammar, spelling and punctuation
- Proficient in the use of MS Office Applications (Word, Excel, PowerPoint, Outlook)
- Strong communication, interpersonal and customer service skills
- Strong organizational, task prioritization, and time management skills
- Strong verbal and written communication skills, including the ability to speak in a clear and professional manner
- Ability to operate switchboard equipment, including VoIP
- Ability to learn and understand the organization’s mandate, structure, policies and programs, and the mandate and programs of the Ministry and other relevant public and private sector organizations
- Ability to constantly convey a positive image of the organization and effectively and efficiently respond to telephone calls, in-person visitors and staff enquiries, often all at the same time
- Ability to build and maintain positive relationships with the CEO, executive and staff of the Commission, members of the Board, and the Minister, Deputy Minister and MLAs
- Ability to resolve in a positive way with conflict and confrontational situations using judgment, diplomacy and tact
- Ability to effectively handle all kinds of situations, including emergencies, with maturity and self confidence
- Ability to multitask and meet deadlines, while responding to numerous diverse and shifting challenges without compromising the quality of the work
- Ability to work independently with limited supervision
- Ability to maintain confidentiality of information and exercise discretion and independent judgment
- Ability to train other staff on reception services and procedures
As part of our commitment to maintaining safe and healthy spaces, BC Housing has introduced an interim mandatory vaccination program for all employees. We require proof of being fully vaccinated against COVID-19 as a condition of employment. Individuals who cannot be vaccinated for reasons related to a protected ground under human rights law (such as medical issues or sincerely held religious beliefs) may request an accommodation. Upon receiving a request, we may request additional information to determine whether the applicant can be accommodated in the desired role without undue hardship.
How to Apply:
Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.
(When there is a pop up asking if you wish to view only secure items, press no)
As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.
Only applications submitted using the Online Recruitment System at www.bchousing.org/careers will be accepted
If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at www.bchousing.org/careers
At BC Housing, we’re committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We invite and welcome applications from women, visible minorities, Indigenous Peoples, Persons with Disabilities and Disabled People, persons of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact [email protected]
We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.